Shipping and Exchange Policy
Welcome to Ramana! We’re committed to providing a seamless shopping experience for our valued customers. Below are the details of our shipping and exchange policies:
Shipping Policy
Order Processing:
- Orders are processed within 1-2 business days.
- You’ll receive a confirmation email with tracking details once your order is dispatched.
Delivery Time:
- Standard Delivery: 3-7 business days.
- Expedited Delivery: 1-3 business days (available at an additional cost).
- Delivery timelines may vary based on your location and unforeseen circumstances.
Shipping Charges:
- Free shipping for orders above ₹500.
- A nominal shipping fee applies to orders below ₹500, calculated at checkout.
International Shipping:
- Currently unavailable. Stay tuned as we work to expand our reach!
Exchange Policy
Eligibility for Exchange:
- Products must be unworn, unwashed, and in their original packaging with tags intact.
- Exchange requests must be raised within 7 days of delivery.
How to Request an Exchange:
- Email us at [support email] with your order details and reason for the exchange.
- Our team will review your request and provide instructions for the return.
Exchange Process:
- Once we receive and inspect the returned product, we’ll process your exchange within 5-7 business days.
- Exchanges are subject to product availability.
Non-Exchangeable Items:
- Customized or altered products.
- Products damaged due to misuse or improper handling.
Shipping Costs for Exchanges:
- Customers are responsible for return shipping costs. However, we’ll cover shipping for the replacement item.
Need Assistance?
For any queries or concerns, feel free to contact our customer support team at aikvtiruppur@gmail.com or +91 9894040448.
Thank you for choosing Ramana. We’re here to make your shopping experience delightful!